Technology · Project Management · Creative Systems
I make complex work clear, human, and shippable.
I’m Bear Cole, a cross-functional technology leader connecting web infrastructure, customer operations, training, and media production. I translate between clients, creative teams, and technical teams—then help the work get over the line.
CurrentlyDirector of Partner Engagement & Head TrainerPier2 Marketing · San Francisco, California Working remotely from Tucson, Arizona
San Francisco, California · Remote from Tucson, ArizonaContracted through Free the Line LLC
Technology leadership
Lead partner-facing technical engagement, training, project coordination, and escalated support across web and digital-marketing work for the San Francisco–headquartered agency.
Career progression
01Contract Web Professional
02Senior Integration Manager
03Manager, Customer Support Services
04Technical Support Manager
05Director of Partner Engagement and Head Trainer
Scope and impact
Translate client goals into clear plans for design and development teams.
Build repeatable training and operational guidance across Slack, Zendesk, Google Workspace, Monday.com, and connected systems.
Support audio and video editing when digital campaigns require multimedia delivery.
2011—Present
Free the Line LLC
Founder and Technology and Creative Director
Tucson, Arizona · Serving teams remotelyUmbrella company for Pier2 contracting, 1st Drop Music, and 1st Drop Entertainment
Product + production
Direct web development, project management, digital strategy, brand systems, multimedia production, and connected creative ventures for organizations and independent creators.
Scope and impact
Produce audio for video and podcasts, including voiceover recording, editing, mixing, and delivery.
Lead Mission HQ: a modern platform connecting music catalog data, governed media, publishing, websites, audience systems, and release operations.
Direct technology, catalog, publishing, and creative operations for 1st Drop Music and the entertainment work developed through 1st Drop Entertainment.
Design workflows joining creative judgment with structured content, automation, quality controls, and reliable public delivery.
Manage client discovery, scoping, execution, documentation, and long-term site operations.
Entertainment Consultant
1st Drop Entertainment
Operated through Free the Line LLCEvent strategy, DJ services, audio systems, lighting, venues, and private productions.
Wedding and Events Manager and Head DJ
PeaksPro Event Services
Managed DJs, photographers, event professionals, schedules, clients, production requirements, and live delivery.
Career progression
01DJ and Account Manager
02Wedding and Events Manager and Trainer
03Head DJ
Director of Technology and Web Development
VilMark Ltd.
Planned a WordPress social network, ecommerce system, multisite environment, referral program, and marketplace.
Technical Customer Support Supervisor and Hosting Lead
GoDaddy
Advanced through customer-facing web and hosting support into technical leadership; led and trained teams of up to 40.
Career progression
01Inbound Web Consultant
02Hosting Support
03Customer Care Team Lead (C3 Lead)
04Technical Customer Support Supervisor and Hosting Lead
Audio Department Head
LMG Inc.
Led corporate-event and concert audio operations, authored training documentation, standardized testing, and cross-supported production departments.
Career progression
01Audio Visual Technician and Audio QC
02Audio Department Head
02
Capability map
One career. Four connected systems.
Select a discipline to see how the work connects. The value is understanding how each lane affects delivery.
Project delivery
Turn ambiguity into a plan people can execute.
Technical project management
Client and team translation
Scope, sequencing, and launch readiness
Escalation ownership
Documentation and quality controls
03
Education and recognition
Built through study, practice, and leadership.
Formal education in web and graphic design and audio engineering is reinforced by years of operational leadership and continuous technical learning.
DeVry University
AAS, Web and Graphic Design
Dean’s List · Honors · Presidential Achievement Scholarship
Conservatory of Recording Arts and Sciences
Master Recording Program II
Avid Pro Tools Certified Audio Engineer
Arizona State University
Leadership Scholarship Program
Full academic and leadership scholarship · National Merit Scholar recognition
Additional study
Northern Arizona University
Technology Management coursework
What ties it together
Systems should help people do better work.
I have built and led teams, written training systems, managed escalations, launched websites, produced recordings, and delivered live events. The common thread is making complex work understandable, repeatable, and useful.
